Frequently asked questions
Getting started
Section titled “Getting started”What is StoryMint?
Section titled “What is StoryMint?”An audience-first content marketing suite that helps your brand get recommended by AI assistants — ChatGPT, Gemini, Perplexity, and Google AI Mode. See What is StoryMint?
Do I need an account to try it?
Section titled “Do I need an account to try it?”No. The free tools work without signup, and there’s a free AI citation audit on storymint.id. The Free plan (1 campaign, forever) needs no payment details either.
How long does setup take?
Section titled “How long does setup take?”About ten minutes to a working campaign — see the Quickstart.
Features
Section titled “Features”Which AI assistants does StoryMint track?
Section titled “Which AI assistants does StoryMint track?”ChatGPT, Gemini, Perplexity, and Google AI Mode — via LLM Visibility checks and ongoing Brand Performance monitoring.
What languages does StoryMint support?
Section titled “What languages does StoryMint support?”The interface and content generation both work in English and Bahasa Indonesia. Interface language is your personal setting; content language is set per campaign.
Can I work with my team or clients?
Section titled “Can I work with my team or clients?”Yes — campaigns can be shared with roles like Editor. Team seats: 5 on Business, 15 on Agency.
Why don’t I see Shopping Tools in my campaign?
Section titled “Why don’t I see Shopping Tools in my campaign?”The Shopping Tools group only appears for campaigns created with the Product Sales Campaign toggle on. See Create a campaign.
What are “generations”?
Section titled “What are “generations”?”Your monthly AI-usage quota — each persona, draft, or analysis consumes them. From 10/month on Free to 800/month on Agency. See Core concepts.
Billing
Section titled “Billing”How much does StoryMint cost?
Section titled “How much does StoryMint cost?”Free plan forever; paid plans from $9.99/month (Personal) through $49.99 (Business) and $99.99 (Agency), each with a 7-day trial. Full comparison: Plans, trials & subscription.
How do the 7-day trials work?
Section titled “How do the 7-day trials work?”For USD payments, a small verification charge ($1–$10, depending on the plan) starts the trial; cancel within 7 days to avoid the full subscription price. In IDR, a 7-day trial costs Rp15,000 for Personal, Rp50,000 for Business, or Rp150,000 for Agency. You can use the trial once per account, in any currency. After the 7 days, you won’t be charged automatically; we’ll send you a renewal link if you want to continue.
Do you support Indonesian payment methods?
Section titled “Do you support Indonesian payment methods?”Yes — QRIS and bank transfer, billed in Rupiah. A 7-day trial costs Rp15,000 for Personal, Rp50,000 for Business, or Rp150,000 for Agency. See Payments & invoices for details.
Can I export my data?
Section titled “Can I export my data?”Analyses like Brand Voice, Channels, and Brand Performance offer PDF or data export from their results pages.
Can I recover something I deleted?
Section titled “Can I recover something I deleted?”Usually, yes — check the Trash.
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