Contact support
Can’t find what you need in these docs? Here’s how to reach a human.
Quick self-serve first
Section titled “Quick self-serve first”Two pages solve most questions faster than a ticket:
- FAQ — the common questions
- Troubleshooting — the common fixes
Get in touch
Section titled “Get in touch”| Channel | Best for |
|---|---|
| Email — support@storymint.id | Anything — billing, bugs, account issues |
| WhatsApp — chat with the founder | Quick questions; also available from the chat bubble in the app |
| Book a demo — via Book a Demo on storymint.id | A personalized 15-minute walkthrough |
| Contact form — storymint.id/contact | General inquiries |
Help us help you
Section titled “Help us help you”Include in your message:
- Your account email
- The campaign and tool where the issue happened
- What you were trying to do, and what happened instead
- A screenshot of the error, if there is one
- For billing: the approximate payment date and method (card / QRIS / bank transfer)